Terms of Service
Last updated 1 August 2026
These are the terms on which Stocked (ABN 13 492 607 793) provides the Stocked service. By installing or using Stocked you agree to them.
1. The service
Stocked is a subscription application that connects to your Shopify store to manage inventory, costs, suppliers, purchase orders, pricing and related reporting. We provide it on an ongoing basis and may add, change or remove features as the product develops.
2. Your account
You must give accurate account information and keep your credentials secure. You are responsible for what happens under your account and under the accounts of teammates you invite. You must have authority to connect the Shopify store you connect.
One Stocked account is bound to one Shopify store. If you operate several stores you will need a separate account and subscription for each.
3. Your data stays yours
Your store's data belongs to you. We process it to run the service, as described in our Privacy Policy. We do not sell it, and we do not use it to train machine-learning models. You can export your data from the product, and deleting your store from Stocked deletes the records we hold for it.
4. Subscriptions and billing
- Stocked is billed through Shopify's billing system. Charges appear on your Shopify invoice, not on a separate card we hold — we never see or store your payment details.
- Subscriptions renew monthly until cancelled.
- Published prices are in US dollars and exclude any taxes Shopify applies.
- Founding rates, where offered, are limited to the stated number of stores. A founding rate remains in force for as long as the subscription stays continuously active and the store remains on the plan the rate was claimed on, or moves to a higher one. Moving to a lower plan ends the founding rate permanently; returning to a higher plan afterwards does not reinstate it, and neither does resubscribing after the subscription lapses. A founding place, once claimed, counts against the stated number whether or not the rate is still in force.
- Free trials run for the stated period. If you cancel before it ends you are not charged.
- You can cancel at any time by uninstalling the app or cancelling from within Shopify. Cancellation stops future charges; we do not refund part-months except where the law requires it.
- If we change our prices we will give at least 30 days' notice, and a change never applies to a billing period you have already paid for.
5. Acceptable use
You may not use Stocked to break the law, infringe anyone's rights, attempt to gain unauthorised access to our systems or another customer's data, resell the service without our written agreement, or place deliberately excessive load on it.
Competitor price tracking may only be pointed at publicly accessible pages, and you are responsible for ensuring your use of it complies with applicable law and the terms of the sites you monitor.
6. What Stocked does, and what remains your decision
Stocked writes to your Shopify store, including prices and inventory quantities. Those writes happen because you approved them, or because you configured and enabled a rule that performs them. Forecasts, suggested prices and stock alerts are decision support — they are estimates derived from your own data, not advice, and not a guarantee of any outcome.
You remain responsible for the commercial decisions you make with them, and for reviewing any automation you switch on.
7. Availability
We aim to keep Stocked available and correct, but we do not promise uninterrupted service. We may need to take the service down for maintenance, and parts of it depend on Shopify and other third parties whose availability is outside our control. Data synchronised from Shopify may be minutes or hours behind; the product tells you when each feed was last checked.
8. Third-party services
Stocked depends on Shopify and on the processors listed in our Privacy Policy. We are not responsible for those services' own acts or omissions, and changes they make may require us to change Stocked.
9. Intellectual property
Stocked, its software, design and documentation remain our property. You get a non-exclusive, non-transferable right to use them for the duration of your subscription. Feedback you send us may be used to improve the product without obligation to you.
10. Suspension and termination
You may stop using Stocked at any time. We may suspend or terminate an account that breaches these terms, fails to pay, or puts the service or other customers at risk — with notice where it is reasonable to give it. On termination we delete your store's data as described in the Privacy Policy.
11. Warranties and liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, and nothing here should be read as trying to.
Where the Australian Consumer Law applies and permits us to limit our liability, our liability for a failure to comply with a consumer guarantee is limited to, at our option, resupplying the services or paying the cost of having them resupplied.
Subject to the two paragraphs above, Stocked is provided “as is”: to the extent the law allows, we exclude implied warranties and are not liable for lost profits, lost revenue, lost or inaccurate data, or indirect or consequential loss, and our total liability in any twelve-month period is limited to the amount you paid us for Stocked in that period.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
12. Changes to these terms
We may update these terms. For material changes we will give notice by email or in the app before they take effect, and continuing to use Stocked after that means you accept them.
13. Governing law
These terms are governed by the law of Victoria, Australia, and disputes are subject to the exclusive jurisdiction of the courts of Victoria, Australia.
14. Contact
Stocked
ABN 13 492 607 793
[email protected]